Privacy
How UNIONE™ handles your personal data
This policy covers our public website and how we handle data across UNIONE™. Case, portal and professional services may come with their own notices or agreements.
1. Scope
We may process personal data when you use our website, send an enquiry, apply for the Fellowship or another professional role, or attend our events. We may also process it for institutional administration, case intake, research subscriptions and other services that you or your organisation request.
2. Data we may process
Depending on how you deal with us, this may include identity and contact details, professional information, your organisation and role, enquiry records, application material, billing or transaction information, technical and security logs, and case information sent through authorised channels.
3. Why we use it
We may use your data to answer enquiries, run our services, assess applications, manage professional relationships, keep systems secure, meet legal obligations, manage records, send updates you have asked for and improve our website and services.
4. Who is responsible, and on what basis
The controller (in India, the Data Fiduciary) for personal data processed through this website and our services is the Federation of Integrated Conflict Management, New Delhi, India, which operates UNIONE™. In a case, the tribunal and the parties may be separate controllers of the case file.
| Purpose | Lawful basis (GDPR / UK GDPR) | India (DPDP Act 2023) |
|---|---|---|
| Orders, applications, cases, invoices | Contract; legal obligation | Consent given for the service; legitimate uses for legal obligations |
| Conflict checks and Fellowship vetting | Legitimate interests (independence of the process); legal obligation | Consent; legitimate use |
| Fellow directory profiles | Consent | Consent, withdrawable at any time |
| Follow-up e-mails after a free tool or sign-up | Consent or legitimate interests, with a one-click unsubscribe | Consent |
| Site analytics (first-party, no advertising) | Consent | Consent |
| Security logs and fraud prevention | Legitimate interests | Legitimate use |
5. Sharing
We may share information with authorised service providers, our personnel, appointed professionals, advisers, counterparties or authorities where this is needed for the service, a contract, a legal obligation, or where you have consented. Using our public website does not make your conversations or case information public.
6. International transfers
Cross-border work may involve moving data between countries. Where the law requires it, we use appropriate contractual, organisational or legal safeguards.
7. Retention
We keep records for periods that suit their purpose, our legal obligations, institutional needs, disputes, security and any professional or contractual duties. Different types of record may be kept for different periods.
| Record | Kept for |
|---|---|
| Case files, awards and registration records | 10 years after the case closes |
| Orders, invoices and payment records | 8 years (tax law) |
| Applications and Fellowship records | While the Fellowship or certificate is current, then 6 years |
| Enquiries and free-tool leads | 2 years after the last contact |
| Analytics events | 13 months, without names |
| Security logs | 12 months |
8. Security
We use technical and organisational measures that suit the nature and sensitivity of the information. Please do not send confidential case files through the public website unless we have given you a secure intake channel for them.
9. Your rights
Depending on the law that applies, you may have the right to access, correct, delete, restrict, object to or move your data, or to withdraw consent. These rights may be limited where legal, institutional, professional or dispute-related obligations require us to keep processing.
10. Your rights, the Grievance Officer and how to complain
- Write to privacy@theunione.org (Grievance Officer, UNIONE™ Secretariat) to access, correct, erase or move your data, to withdraw consent or to object. We answer within 30 days, and within 7 days to acknowledge a grievance under the DPDP Rules.
- Withdrawing consent is as easy as giving it: use the unsubscribe link in any follow-up e-mail, the "Cookie choices" link in the footer, or write to us.
- In India you may complain to the Data Protection Board of India after using our grievance process. In the EU or UK you may complain to your data protection authority.
- International transfers: data is stored on servers operated for us and may be processed in India, the EU, the UK and the United States. Transfers from the EU/UK use the European Commission's standard contractual clauses or the UK addendum.
- Personal data breaches are assessed at once; where the law requires, we inform the Data Protection Board and the people affected within 72 hours.
- AI: for AI reports, the text you submit is processed by the AI provider named on the order form, under business API terms that do not allow training on your data. You can choose a human-only service on every form.
Where to go next
The UNIONE™ System
How Before You Sign, Before You Arbitrate, arbitration and Before You Enforce fit together.
UNIONE™ Solutions
All UNIONE™ services in one place, from contract review to recovery.
Before You Sign
Fix it in the contract and the clause before it escalates.
Before You Arbitrate
Test the evidence, the exposure and the alternatives before you commit to a formal process.
Before You Enforce
Follow the decision through to the court, the security, the assets and the recovery.
About UNIONE™
UNIONE™ is a cross-border dispute prevention and resolution institution, from contract review and assessment to mediation, arbitration and enforcement planning.
How to use UNIONE™
A short guide to finding the right UNIONE™ service, whether you are drafting a contract, facing a live dispute, going to arbitration or recovering an award.
Contact UNIONE™
Talk to the Secretariat in confidence.